Frequently asked questions
How can I track my order?
Once your order is dispatched, you'll receive a confirmation email with a tracking link to monitor your order in real time. You can also track your delivery anytime by visiting HensleyLondon.com and clicking on Track your order in the menu.
Which payment methods do you accept?
We provide multiple payment options for a seamless shopping experience.
Accepted Payment Methods:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Master Card
- Shop Pay
- Union Pay
- Visa
- PayPal
- AfterPay
What is the return policy?
We want you to love what you ordered. If you don't, we’ve got you covered. You have a full 30 days from the moment your package arrives to decide if it’s a perfect fit. If it's not, requesting a return is simple, fast, and stress-free.
When will I get my order?
Orders ship out within 48 hours. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location, typically taking 6 to 10 days.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How do I contact your customer service?
If you have any questions or need assistance, our customer service team is ready to help. Simply email us at support@hensleylondon.com or fill out the contact form on our website.